If you’re looking for Home Cleaning Services in Durham then you’re at the right place, because we’ve listed some of the best Home Cleaning Services in Durham. Checkout the list below, and do leave us a comment your thoughts on the service/business listed here.
Best Home Cleaning Services in Durham
Triangle Maid Pro
| Star Rating | 5 |
| Address | Durham, US, NC, 27715 |
| Contact No. | (919) 275-5646 |
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| Website | Click here to visit |
Triangle Maid Pro Honest Reviews
Very reliable, came when they said, easy to get a hold of and very professional.
Good attention to detail, my light has never been so clean!
Rating: 5
– Lindsay H.
Papa Bears Cleaning
Specialties: Tough on dirt and germs yet gentle to your cave!
Brian and Delia Conn have over 30 years between them of cleaning Banks, Doctor's offices, professional buildings, lodging facilities, homes, mansions, clean outs and more.
We dust everything, clean closets, walls and floors and rearrange things neatly. All interior windows, blinds, scrub kitchen and bathrooms. We Make all beds, vacuum, wash and dry dishes, disinfect area and much more.
We work with gloves, foot coverings and masks. We use environmentally safe cleaners and thoroughly follow your requests. Established in 1979. Between 1979 to current, my wife and I have 30 years between us of cleaning residential and commercial establishments in Ohio, Florida, Southern California and now North Carolina.
| Star Rating | 4.5 |
| Address | Raleigh, US, NC, 27617 |
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| Website | Click here to visit |
Papa Bears Cleaning Honest Reviews
I'm really grateful for finding Papa BearCleaners. They do a good job and are very flexible when it comes to re-scheduling and getting our house clean when needed most.
Rating: 5
– Wright W.
They were punctual, accommodating, & our house looked fantastic.
I would hire Delia & Brian again any day!!
PS: I appreciated their special DoD rate
Rating: 5
– Kit C.
First off, I rarely review anyone. Call it lazy, but I only bother if the service is amazing or something you should run away from. Papa Bear's was amazing. They were responsive and communicative which is refreshing. The cleaning team was professional and pleasant. Most importantly though, I have to say I have never experienced such a detailed, thorough cleaning, complete with before and after pics of some of the stuff they did. On a downside…we THOUGHT we kept a really clean house, LOL..
Can't recommend them enough and we are really pleased to have them taking care of our home.
Rating: 5
– Erik L.
I hired Papa Bear's Cleaning to clean and organize my 1,100 square foot, two bedroom apartment. I was amazed at the results. They are very friendly and communicate things so well.
Everything was thoroughly cleaned. The way things were organized gave me so much more room than I ever had since moving in. I highly recommend Papa Bear's Cleaning and will definitely use them for my next cleaning.
Rating: 5
– David L.
I hired Papa Bears to clean an empty two bedroom apartment before I moved in. The lady that showed up did an amazing job cleaning in the kitchen but did not finish the apartment before leaving. I had left before she did and she kept asking how long I wanted her to stay. I told her that I wanted her until the entire apartment was cleaned. When I arrived the next day, the bath tubs had not been cleaned nor had she cleaned out the bathroom cabinets. She also did not clean the floors in the main areas which we black with dirt. When I reached out to the owner, I had to call twice to get him as he didn't return my call. He said that she did clean everything (he was not there) and told me that I had made the floors that dirty In The two days I had been there. I paid $200 to essentially have a kitchen cleaned and 2 bedrooms vacuumed. I cannot recommend this company!
Rating: 2
– Jennifer R.
Mayra Cleaning Solution
Specialties: Our main goal, is to offer and deliver on everything you need or want and nothing that you don't! We pride ourselves on taking care of our customers first and foremost. We can do nearly all interior or exterior projects.
| Address | 5805 Craig Rd, Hillsborough, US, NC, 27712 |
| Contact No. | (919) 791-5924 |
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Bright Sunshine Cleaning
Specialties: Our goal is to provide high quality cleaning services by a team that is professional,trustworthy and respectful.we treat your home with individual attention. Our job is bonded and insured. Reliable and flexible schedule.
Our services are available for:
– Weekly.
– Biweekly.
– Monthly.
– After remodeling.
– One time Cleaning.
– Before or after parties or events.
– Spring Cleaning.
– Move in or Move out.
– Basic Cleaning.
– Deep Cleaning
We can clean:
– Home.
– Apartment.
– Office.
– Watering the garden.
– Cleaning porches
– organizing closet.
*free estimates Established in 2014. Our business was founded with the belief that we all seek to be in a space that is clean and harmonious which is why we work to ensure that your house,apartment or office is an environment you want to be in. We are a local business and family business.
| Star Rating | 4.5 |
| Address | Durham, US, NC, 27704 |
| Contact No. | (919) 225-1161 |
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Bright Sunshine Cleaning Honest Reviews
They saved a tired person many headaches!! We have a home going on the market, and after working crazy long days trying to get it market ready, I had had enough! Had NO energy to get that final clean done. Sent a message and they replied within minutes!
Crew was here within an hour. They are my
Cleaning angels…did a fabulous job! I had the choice to pay through Zelle or phone in a cc number…super easy. I will call them again when we move out!! Thank you so much!!
Rating: 5
– Karen S.
Needed a move out cleaning of our 2 story 3br, 3ba house. BSC responded quickly to the request for quotation and had a competitive price in the middle of the other quotes. They were good at communicating as we finalized the day and time, and when they arrived and finished. They showed up on time and did a very thorough job of cleaning in 3 hours. I would definitely use them again and recommend to others.
Rating: 5
– Bret F.
We bought a new house recently, so we hired Bright Sunshine Cleaning to clean up the house before we moved anything in. Based on the great reviews, I was really surprised by their service.
I've never hired cleaners before because the idea of hiring people to clean up my mess felt weird, but cleaning up other people's mess seemed kosher 🙂
Scheduling was fairly easy. My husband took part of the day off from work to be there for their arrival.
To start, they showed up 20 minutes late to clean the house. Apparently, they seemed really confused when they walked into the house and there was no furniture in it. It didn't seem like they were told what they were supposed to be doing, which was focusing on the kitchen and the bathrooms to make sure they were sanitized before we moved in, cleaning the windows, removing any cobwebs, and cleaning the floors. Unfortunately, none of them knew English well enough to communicate about what they were doing or questions they had.
They did the job within their estimated time, and we wrote them a check. They don't mention this until it is time to pay, but you have to pay cash or check.
I got to the house later, and the cleaning job was, frankly, pretty dang mediocre. There were still a number of cobwebs left in the corners of the windows, some grime left on the toilets, the tub wasn't cleaned, and the countertops sticky with residue of some kind. It's possible I just have high standards for cleanliness, but I expected a lot more for a cleaning job I paid $200 for. If you are on the fence about paying for a cleaning and willing to do the work yourself, I would personally recommend either going with a different service or pocketing your cash and doing it yourself.
Rating: 2
– Caitlin G.
Emma and co were great. She was one of few cleaners I reached out to that worked on Saturday. She responds quickly to messages quickly. They showed up on time and completed my move out clean in about 2.5 hours. They did great work for a reasonable price. I would hire them again. Only con is they are cash/check only so you have to go to the atm or dig out your checkbook.
Rating: 5
– Meredith J.
Emma and her team completed both a move out cleaning in one house, and a move in cleaning in a different one for me. Both cleanings cost very reasonable prices – paid by cash or check – and were completed in just a few hours. She was very flexible with my cleaning date, and responsive to messages. Emma was also understanding when my rental's electricity/water were turned off (it was our last day in the rental!) I rushed home from work to check in on them when I found out, but they were almost finished cleaning. Her husband and another cleaner finished the house cleaning in less than ideal circumstances, and without complaint! They kept reassuring me that they were fine and close to done, and didn't need water from next door. I felt awful, but was grateful for their perseverance and hard work! They did a great job in both houses, especially given the circumstances in one house!
Rating: 5
– Hannah B.
They were ontime which was great. The price was too much for what they did/didn't do. They didn't need to vacuum my carpets because they were just cleaned so I thought the price would've came down a bit. My windows weren't cleaned, the microwave wasn't touched, the countertops weren't cleaned and the fixtures in the bathrooms were still dirty. I would not use their service again.
Rating: 1
– Desiree L.
My apartment was immaculate! It makes me so happy to come home to a thoroughly cleaned place. Five stars no other way about it & I will definitely use them again
Thank you, Gail C.
Rating: 5
– Gail C.
Emma and her crew have been just what we needed. They always do an impeccable job cleaning our house and I look forward to coming home after they've been there. They clean our entire house including kitchen and putting away dishes, bathrooms, bedrooms and making our beds, and living areas. We just got a dog and they have no problem coming over with him at him. I highly recommend Bright Sunshine!
Rating: 5
– Rachel N.
A wonderful cleaning service all around. I called him for the first time at 7 at night on a Friday, and they were able to come at 8 a.m. the next day. They cleaned my entire two-story two-bedroom apartment from top to bottom in only a few hours. It was wonderful. And the price was very reasonable. I give them my highest recommendation.
Rating: 5
– Joseph H.
I am new to the area and have been regularly having my home cleaned for 5 years. The Bright Sunshine team blew my old cleaners out of the water. I was in shock of the detail they put into their clean. No space was left un-turned. Highly recommend and will definitely use again!
Rating: 5
– Elaine M.
The ladies of Bright Sunshine spent hours on my home making it look better than it did the day we moved in. The tubs and showers were spotless and she got dried on stains off of my gas stove top that i have scrubbed endlessly and couldn't remove. I could not recommend them higher and will definitely be using them again!
Rating: 5
– Alex L.
We are selling our house and were looking around for a good move-out cleaning service. Emma was very quick to respond, and was able to meet to do an estimate the next day. She was understanding when I was running late, and is very easy to talk to. We were able to schedule the cleaning a few days after the estimate, and I was so impressed with the work! Her service was much more affordable than others I contacted, and she did a fantastic job! I don't think our appliances have ever been so clean! I loved that she was very easy to keep in touch with (texts back quickly) and how nice and friendly she and her partner were. I will definitely be using Bright Sunshine again for any cleaning needs, and I highly recommend them!
Rating: 5
– Jill T.
Responded within an hour came by to look at my apartment. Gave me a reasonable rate to clean and organize my closet. They arrived on time and they were very nice. I left and wen I came back my apartment looked brand new. Highly recommended and I have scheduled them to come every two weeks
Rating: 5
– Mitchalene B.
Emma and her team were fantastic at getting our office cleaned and ready for opening day. I have never seen the office cleaner! She and her crew were friendly, warm, professional and thorough. I highly recommend their services without reservation.
Rating: 5
– Levine M.
Best cleaning service I've ever received. Used them to deep clean and they really got every nook and cranny. Dusted under every object. A little priced then other companies but worth every single penny. Spend the little extra for a detail oriented clean! Will definitely be using them again!
Rating: 5
– Samantha T.
We moved out our apartment and hired Emma to clean it, which looked quite dirty. Emma and two other ladies did a great job in 2 hours. They cleaned everything, including refrigerator and the cabinet. The apartment looks almost like new. Many thanks to their hard work.
Rating: 5
– H W.
I hired Bright Sunshine Cleaning for a move-in / deep cleaning of my apartment. Emma was very easy to communicate with throughout the process and was able to schedule me in on a weekend a few days after contacting her. On the day of the cleaning, Emma and her co-worker did a very thorough job cleaning my entire apartment. They were very detailed and made sure that I was happy with the results. Very reasonable prices, friendly, and professional. Should I need cleaning again in the future, I won't hesitate to contact Emma again.
Rating: 5
– David G.
Nancy's General Cleaning Services
Specialties: Welcome to Nancy's General Cleaning Services. We have been proudly serving Durham and the surrounding areas since 2015. Our top priorities are customer service and quality work. No job is too big or too small. Call today to request your free estimate. We look forward to speaking with you! Established in 2011. Nancy's General Cleaning services is a small family owned business dedicated to residential cleaning. Concepción, the co-owner got involved in the cleaning industry when she began to work in the Orange County public schools in NC. There, she worked for 7 years until one day, a school principal asked her to clean his home. He was so satisfied with her work that he referred her to other teachers; and that is how she began in residential cleaning. She continued working at the schools as a janitor until she joined a residential cleaning company. The only problem there was that the employees didn't receive enough time to get the job done; resulting in low quality service.
Finally in 2015, she decided to become independent and it is then that she created Nancy's General Cleaning Services. A company that has a keen eye for details and offers high quality cleaning for their clients.
| Star Rating | 4.5 |
| Address | 1208 Golden Eagle Dr, Durham, US, NC, 27704 |
| Contact No. | (919) 366-8042 |
| Working Hours |
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| Website | Click here to visit |
Nancy's General Cleaning Services Honest Reviews
I needed a deep clean before my relatives came for visit and received a quote within hours of reaching out. It was very easy to schedule for cleaning!
My house looks amazing. I am so thankful for the entire team that cleaned our house. Reliable and thorough!
Highly recommend and would most definitely book again.
Rating: 5
– Elana F.
Fantastic move-out cleaning! They were very responsive, did an awesome top-to-bottom cleaning, and we got our full deposit returned from the landlord. Worth every penny!
Rating: 5
– Mike Z.
They were right on time for our move out cleaning and did an amazing job! Our entire house was spotless and we couldn't be happier.
Rating: 5
– Kayla D.
I am giving them a 2 as they are really great at cleaning but their response is poor. They have stood me up on more than one occassion.
Rating: 2
– Felicia T.
I would highly recommend Nancy's General Cleaning Service. They did a move out clean and carpet clean for my townhouse. They did a fabulous job! The house was left in excellent condition. I would definitely use them again.
Rating: 5
– Sarah R.
I recommend this team! First, Ana replied my quote and messages within 10 minutes which was great! Second, the cleaners were very efficient. Last but not least, we booked the service yesterday, and they came to clean today! Awesome!
By the way, if they ask me to inspect any of their work before leave, which will be perfect.
Rating: 5
– Lili H.
The "deep" cleaning I requested and received has continued to frustrate me more and more as I think about it. From corners and edges that were not cleaned to entire rooms that were clearly ignored, this company focused more on getting out as soon as possible than actually doing a thorough cleaning. I even asked ahead of time if they would stick around longer if more cleaning was needed (and I made it clear I'd pay any additional cost), but they just did a slipshod job and left only to ask me how I'm paying (without asking me to inspect any of their work).
Additionally, I have found some of my stuff has been rearranged (though I offered to help move things to keep a certain organization system). To make matters worse, they threw stuff out without asking me either, including spray bottles and soap bottles that I frequently refill to save on plastic. While the monetary value associated with these items is minuscule, I take issue with the pervasive lack of communication.
Overall just a lack of attention to detail and disrespect has soured my experience with this company. I would heavily advise anyone interested in getting their apartment cleaned to find someone else.
Rating: 1
– Ryan T.
They were on time and very efficient. I have a huge dog and a cat and after they were done all the hair was gone! They are very professional and will focus on the areas you ask of them. I was sure to tip these guys because I was so impressed!
Rating: 5
– Jonathan H.
3 Awesome ladies who really focused on the details. They are fine with pets. I highly recommend!
Rating: 4
– Heather R.
I have used Nancy's General Cleaning Services for both of my move out cleanings in Chapel Hill (one in 2019 and one in 2020). Scheduling is so convenient with Ana, and the team does a great job every time! They help take some of the stress and craziness out of moving. I highly recommend Nancy's General Cleaning Services, and I'm happy to support this local business.
Rating: 5
– Julie N.
The arrived a few minutes late, but overall the cleaning job was good. I hired them for a vacant house cleaning before being listed. Overall pretty good work for the price. My biggest issue was when I completed the online estimate request, they asked square footage range. My house is 1500 sq/ft. The range was 1001-1500. They told me the price was $180. Upon booking, I was informed since my house was at the top of that range, it was an additional $20. The only reason I still booked was because they were still cheaper than the other companies.
Rating: 3
– Ellyssia J.
Nancy's cleaners did an exceptional job. They had a difficult task – cleaning a recently purchased house from top to bottom. The house hadn't been cared for well by the previous owners. The place was sparkling when they were done!
Rating: 5
– Katie G.
As a resident physician, days off are limited. This team fully took care of the cleaning aspect of my home. Which thereby freed up an entire day to spend with my partner and dog, versus cleaning. From the baseboards to the ceiling fans, and everything else in between, this group of ladies conquered. We were nervous at first, given this being our first experience and having a brand new home (in which we were still hesitant to clean – types of things to put on hardwoods, special cloths for stainless, etc- (also being OCD). But they were beyond helpful and open to direction. So happy to have found their services.
Rating: 5
– Erika L.
I have used Nancy's General Cleaning several times to clean my initially 2, now 1-bedroom apartment and have been nothing short of amazed every time. They are incredibly professional, timely, communicative, and thorough. I have tried the spring cleaning option as well as the standard and have been thrilled each time. The place is sparkling when I come home. Hiring them back is one of the first things I want to do once COVID-19 becomes less of a threat. You need this in your life!
Rating: 5
– Kc L.
We had a team from Nancy's General Cleaning Services do a deep cleaning and steam carpet cleaning before moving in to our new home. They were extremely accommodating and efficient. Arrived on time and left the house spotless. I would hire them again for any cleaning needs. Great service !
Rating: 5
– Chitra S.
Fantastic work! I hired this company for a move out clean and they were awesome. They came the very next morning with a full team ready to work. Everything is spotless! They were even able to do the carpet cleaning for a very good add-on price. They did my oven and fridge as well for a very small add on charge. I was contacted immediately when requesting work with a quote. Then I was contacted to confirm the time. Finally I was called by the office within minutes of the team leaving my house to be sure I was happy with the service. It doesn't get any better than that. I will be asking them to come to do regular routine service at the new house now that I have seen their work.
Rating: 5
– Kim L.
Wonderful work! I planned for a general cleaning, but the price for deep cleaning is very reasonable so I decided to have a deep cleaning. They arrived on time and finished cleaning 1600 sq ft within two hours (three ladies). Everything is spotless and lovely finished! They really paid attention to details, and my place is cleaner than ever before.
The communication with Ana is super easy, she replied my quote within an hour and we set a time for the very next day. I would consider having them come monthly.
Rating: 5
– Xiaolin D.
Our experience with Ana has been seamless. She answered our request for a quote within 10 minutes and has been easy to work with ever since. The team has done a great job with the cleaning service. We moved into a new house and still had construction dust during our first clean. We're very happy with our results and will continue to use their cleaning service!
Rating: 5
– Lauren H.
The crew arrived on time, did a thorough job, worked hard and we're completely polite. They brought all their own supplies. Communication was good, with a message telling me when they'd finished, and easy online payment. It was a move-out service and they even wiped out the kitchen cupboards when I asked them to. Great job!
Rating: 5
– Rita T.
Natural Zen Cleaning
Specialties: Natural Zen Cleaning provides fully vetted, trained, and insured, detail-oriented cleaning professionals to clean, scour and shine; every surface in homes, apartments, offices, and boutique commercial spaces; using natural, biodegradable, non-toxic cleaning products. Every home cleaning and office cleaning receives our signature organic essential oil aromatherapy. Available weekly, bi-monthly, and monthly.
Proudly serving Downtown Raleigh, Downtown Durham, Chapel Hill, Morrisville, Cary, Wake Forest, and surrounding areas since 2008. Contact our office for fast accurate quotes and scheduling. Book your recurring cleaning service today! Our professional service teams are dispatched from our centrally located office near RDU airport.
Staying true to our Green Cleaning business model and committed to providing excellent, consistent, and detailed service has earned us a solid reputation for over 13 years! Established in 2007. Founded on the philosophy of excellence, transparency, and consistency; Natural Zen Cleaning has earned the highest service rating and holds an admirable reputation in the Raleigh, Durham, Chapel Hill market.
Proudly adhered to our green business model, every aspect of our business process from being a paperless office; using hybrid vehicles, microfiber cloths and mops, recycled materials, supporting fair trade, purchasing from and donating to companies and organizations that support conservation of our natural resources and species; to only using our natural and eco-friendly cleaning solutions, holds us firmly grounded to assisting our clients in reducing our carbon footprint.
Whether you need us regularly or sporadically, Natural Zen Cleaning will deliver thorough eco-friendly cleaning services and leave your home impeccably clean and healthy every time.
"Earning your trust is our honor"
| Star Rating | 4 |
| Address | Raleigh, US, NC, 27617 |
| Contact No. | (919) 246-4978 |
| Working Hours |
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Natural Zen Cleaning Honest Reviews
Our newborn was about turn one and we had not done a deep clean of the house since the night before he was born. The Natural Zen team took their time and did a thorough job. The simplest way to describe the results, our home looks brand spanking new. The oven is pristine. The fridge is white. Fans, toilets, baseboards, fixtures – shiny, shiny, shiny, shiny! Worth every penny.
Rating: 5
– Abdurrabb W.
Reasonable quality of cleaning. A bit overpriced but that was my choice so no problem. However, they constantly fluctuate their pricing and it ends up being very confusing. In addition, they tend to complain a lot about actually cleaning via their sales/customer service questions. This person sends very long confusing texts while they are at your place, complaining about the place being "messy" or "in disarray" and using it to justify half effort while charging more than actually planned for. They have lost things and then denied actually ever seeing it until I show pics of the items there right before their arrival. I hate to be negative but it's worth noting before hiring. Find a cleaning service that doesn't give you a headache.
Rating: 2
– Oke A.
We needed a local, trustworthy cleaning company for house. We received natural zen as a referral and we're so pleased with our service! They will work with you on quotes for pricing and do not upcharge. They do a phenomenal job cleaning and our house always smells/looks great afterwards. The employees always wear masks and are kind, courteous, and do small things (ie leave you teas, bring in packages, and ensure they lock up behind you).
Highly highly recommend!
Rating: 5
– Kristen G.
We love working with Natural Zen! We have them come every few months for a deep clean and have been working with them for about 2 years. Their team always does a thourough job and our house looks amazing when they finish. The team is always friendly, timely, and professional. Scheduling can be kind of a pain, and one frustration is that you can usually lock in a time only a few days in advance. It's also a bit pricey relative to other services. But we're willing to pay it given the quality of the work.
Rating: 5
– Matt J.
I hired zen cleaning to come back in March and I hope before you do hire them that you read this review – it was incredibly difficult and inconvenient to schedule. They requested I not be in my home when they came and returned home to some missing items. Not only that I discussed with the owner that I would pay on Venmo. 24 hours before the two cleaning members came I was told that they required a credit card to be kept on file but that if I paid on Venmo I wouldn't be charged. Low and behold they charged my credit card without my consent and I was charged a $131.31 processing fee on a $118 cleaning. They did a horrible job on top of that – save yourself from getting scammed and buy your own essential oil diffuser. All they did was vacuum and use an essential oil diffuser. My bathroom was still dirty, no sheets changed, and my kitchen floors were still dirty. I have physical differences and have trouble getting on my hands and knees to clean so I feel completely scammed and taken advantage of. Essential oil diffusers are $10 on Amazon don't fall for the gimmick.
Rating: 1
– Jacqueline A.
Prompt service at a good price. We have gone with the monthly option to keep things up to snuff. Also great that they use a multi person crew to make it efficient.
Rating: 5
– Joseph S.
Let me preface this review by saying we've had two services done by this company so far and cleaning-wise we have been happy with the work.
The first one was a deep-clean which while pricey for our smaller 1 story 3 bedroom, 2 bath home and (& we only had them clean 2 of the 3 bedrooms) we were willing to pay it. The workers were very personable. From what I could tell they didn't speak allot of English but that was ok as my husband's first language is Spanish.
We had already signed up for their monthly cleaning service prior to the first deep clean & were told when they left that someone would get in touch to schedule the next service….they never did and we were billed twice..my husband called first to get the bill sorted out which they did nicely & then had to call again when nobody ever followed up with scheduling.
So we finally get our next service and once again we're told we will recieve a call to set up our next appointment. It's been OVER A MONTH AGAIN & NO CALL! So my husband calls again and is told 'they will call us back to reschedule, sorry for the mixup but they can't schedule us now as their system is down'. That call took place 4 or 5 days ago and there still has been no follow-up.
Now my husband is looking into new cleaning services. It's such a simple thing to keep a client on a monthly calendar this just seems inexcusable. Also, both times they needed to reschedule on us which really screwed up our schedule.
To conclude if they had not been late, scheduled as promised & followed through this would most likely be a 5 star review but this hassle is definitely not worth it.
Rating: 3
– Chelsea M.
VERY thorough cleaning service, and lovely people. We have had them for several years and we are always SO GLAD to have a gorgeously gleaming house. THANK YOU!
Rating: 5
– Laura G.
Absolutely horrible. Buyer beware.
Gave great detail during the estimate process and they provided an incorrect quote- luckily I caught that they had not included pet pricing and was fixed.
On the day of cleaning, they arrived at the wrong apartment, no phone call, nothing. When I noticed they were 20 minutes late, I called the office and the manager provided me with a phone number to the crew to give directions to my door- none of which spoke English, also fine but not sure how that is supposed to work.
Cleaning was okay, but what really gets me is the horrible customer service of this company. I never received an invoice on how to pay due to their lack of organization. They charged my card without consent. But at the very least they got the amount correct.
I am STILL receiving invoices for someone else's account. I have emailed this company many, many times to correct and no action is ever taken. I had one cleaning in July of 2019 and am still, in December, checking my credit card statement out of fear that my account is linked to another customer's name. No one will correct. Customer service acts defensive, and offers a myriad of reasons why it "isn't their fault."
At this point I'm collecting evidence and reporting them. Be cautious.
Rating: 1
– Christina G.
Totally horrible guys. They will just eat your money, Beware. I called them last week for the house clean and choose Purity for the cleaning option. They came at 5 on last Saturday in the evening and started to clean. In 15 mins Kristen the manager texted me that house is heavily soiled so they will charge extra $33 per person *4 per hour for extra hours. I clean my house everyday. of course there are some stains on the floor , oils on the backsplash and some spider webs otherwise why should I call cleaning service if my house is already clean. instead of extra pay, I excluded the ground floor room and bathroom so that they can use that time to clean 1st and 2nd floor.
within an hour and half, cleaning lady came and told me its completed. and we cannot do more because 'no time' . I went upstairs to check. I asked them its not clean. they replied' No time'. and they went outside in hurry. when I went upstairs in 2nd floor, I saw dusts all over outside my bedroom. I took a picture and send to Natural Zen and they replied this service is based upon square footage. So I paid $229 and how much square footage they cleaned ? just by master bedroom and bathroom ?
Does that make any sense to Digest $229?
apart of that, they mixed up all the garbage in one bag . I had to open the bag and filter recycle and trash one by one. Kristen the Manager asked me that she will escalate to the owner and the owner will call back. but they didn't call back .
Rating: 1
– Sundeep B.
I've never used a cleaning service but with having other obligations in life it was time to give it a try. I always assumed it would be expensive, it wouldn't meet my OCD standards, or that I wouldn't be able to trust the people cleaning our home. I'm one cleaning in and now I can't believe how I went this long without it!
The admin team at Natural Zen cleaning was very professional, quick to respond, and helped us set up a cleaning schedule that met our needs. I submitted for a quote and received a detailed response very quickly. I was impressed with their transparency and clarity in how much it would cost and what services would be provided for each service level.
Hilda and her team did an incredibly thorough job cleaning our home. It is honestly a life saver and I'll certainly be booking more cleanings in the future. Thank you!
Rating: 5
– Ryan V.
Great company! I've only done their season Purity cleanings because I do regular basic maintenance but am considering a monthly upkeep based on the results. Definitely pricey but not totally unreasonable as they do a great job- the main coordinator has great communication and my house definitely has that "clean" feeling!
Rating: 4
– Nithya H.
I really hate coming on Yelp to dish out bad reviews but this place was close to the most unprofessional business I've ever interacted with. There are plenty of other good options in the Triangle so be wary of this one. Not only were they wildly inaccurate in their estimate but also incredibly rude in customer interactions. We ended up with a 1/2 clean house and an earful of reasons that made no sense. The estimate they provided was off by 50%!!! If your estimates are off by that much maybe you need to re-evaluate how you are giving estimates? We would have been happy to pay more if we were given any actual reasons but instead we just got an earful of excuses that made no sense given what was described and laid out in the initial quote and a whole bunch of rudeness. I'm not sure if something changed recently on their management side but they certainly have a lot to work on.
Just to be clear, the actual cleaners did a very thorough job on the portion they did clean. This review rests squarely on the gross mismanagement of this business.
EDIT:
I'm not going to get into yet another back and forth with this owner, it has obviously been a fruitless exercise given the complete ineptitude and lack of customer service. Attached are photos of the remainder of our house that was left uncleaned. Yelpers reading this can make their own judgement about the "condition" of our home and it requiring 50% more time than the already agreed upon more expensive deep clean service plus this mystery extra 42 minutes he alleges provided at his cost. What a joke
Rating: 1
– Daniel M.
I appreciate that the initial interactions, estimate, website and emails were detailed and easy-to-navigate.
On the day of my initial cleaning, however, I was very disappointed. My emailed estimated arrival time was between 12:30 and 12:45. I was then texted an estimated arrival of 1:15pm. The team arrived around 2:15pm. I did inform the office who then offered a discounted rate for the inconvenience, which was appreciated. However, then after 3 hours of service, I was notified that an additional hour at a rate of $99 was requested. This was at odds with a policy posted on their website that the client will be alerted within the first hour of the service if extra time will be estimated.
Ultimately, while the office staff was responsive, between the extra cost, late request for extra time and team being an hour late, I would not use this service again, would not recommend the company, and would recommend caution to anyone else who does.
Rating: 2
– Brittany P.
We have been using Natural Zen Cleaning since October 2017. Their cleaners are excellent and do an impeccable job. It is for that reason alone that we have remained loyal, recurring monthly customers because their administration and scheduling is by far the most disorganized and poorly managed of any cleaning service with which I've interacted.
Over more than two years, I have had to be in touch with management on a monthly basis to ensure our service is even scheduled — and more often than not, they have not remembered to schedule us or they have to request our flexibility as they scramble to find a time slot to accommodate us. Earlier this year, they transitioned to a new scheduling service which has served as a routine excuse for why their recurring customers were not being automatically scheduled or for why conflicting text messages or reminder emails were sent and then retracted.
The purpose of paying for a cleaning service is to alleviate stress and outsource time-consuming chores. Unfortunately, Natural Zen Cleaning is unable to deliver on that and it is my hope that their cleaners, who do the highest-quality work and are incredibly professional, do not suffer for the lack of competence in the company's management. In fact, it may be in their best interests to seek work elsewhere where their schedules are handled with more care and courtesy!
Rating: 2
– Alex C.
i moved to durham in june and my sister hired this company to do a move in clean as a welcome gift. unfortunately when they arrived the water was not on at the house. my sister asked if they wanted to reschedule–instead they told her there "was enough water in the lines to clean the house." i thought this was odd but trusted that they wouldn't lie about it. when i arrived i could see they had not been truthful. the floors were filthy. the bathtub was still covered in soap scum and hair–and the icing on the cake was mouse poop all over the kitchen. when i called they told me "there was a misunderstanding and that my sister probably told them to do the best they could." that's ridiculous. why would she pay them for a move in cleaning when clearly they wouldn't be able to properly clean the place? we spent the day after moving in cleaning up mouse poop, hours on our hands and knees scrubbing the kitchen and bathroom floors and we are nowhere near done. save your money and use someone you can trust. these people are crooks.
Rating: 1
– C L.
I absolutely loved the feeling of going back into my house when the cleaning crew was finished, they did such a great job!
They cleaned areas I wouldn't have even imagined or thought to clean myself and even showed me a better way to arrange the pillows on my bed 🙂
The house smelled and looked amazing, I would absolutely recommend their services!
Rating: 5
– Megan W.
I can't say enough about the wonderful job the natural zen cleaning team did. We had an initial purity treatment and they covered all of the bases- dusting, blinds, floors, counters etc plus nice touches like organizing trinkets, laundering towels and making the bed with fresh sheets. They used relaxing essential oils during the treatment which made our home smell lovely!
Thanks team!
Rating: 5
– Audrey D.
Love this company. Fast, efficient and most of all, they just do it right. Always 100% up to my standards (which are high). The little touches like tea and chocolates are nice as well. I highly recommend them.
Rating: 5
– Amber H.
These guys are the real deal! If you are looking for a cleaning service: Stop right now and call Natural Zen Cleaners! I was skeptical seeing so many 5-star reviews, but they deserve it!
I was amazed at how thorough they were. I signed up for an initial Harmony service, which is the full service! They did everything! Hercilia was great, and very communicative about their progress. I am already booking my weekly services with them now. I can't wait to come home to a clean house like this on a regular basis.
When I say thorough, I mean our baseboards look good enough to eat off of, and even the fire alarms are cleaned and dusted! (The fire alarms are clean! Seriously!) They left nothing untouched! They even wiped down and dusted the decorative apothecary bottles we have on the top of our kitchen cabinets! I haven't touched those since we moved!
My home smells and looks incredible. The aroma therapy services they provide are great. I got this really great whiff of ginger when I walk into my kitchen which is very calming. Reminds me of good cup of tea.
The all-natural cleaning products don't leave anything with a coating, or a waxy look or feel. An added bonus is I don't have to worry about my boxer, since all of their cleaning supplies are all natural, so no harsh chemicals around my crazy pooch!
Give them a shot, I know it's weird that a company has perfect reviews, but they have perfect reviews for a reason. They really work hard for them! Don't be surprised if you are adding to these 5 star reviews after they take care of you!
Thanks again!
Paul, Jason & Moose!
Rating: 5
– Paul L.
Thee Helping Hand Cleaning Service
Specialties: We provide residential cleaning and laundry services for new and regular clients. We do a lot of move out/move (deep) cleanings as well. Our regular cleaning prices includes 2 loads of laundry: 1 bedroom is $125, 2 bedrooms is $150, 3 bedrooms or more is $175-220. Please contact us for an accurate quote. Established in 2009. We have over 10 years experience in deep cleaning. We started out as young children with our grandparents and other family members.
| Star Rating | 5 |
| Address | Chapel Hill, US, NC, 27510 |
| Contact No. | (919) 590-0990 |
| Working Hours |
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Thee Helping Hand Cleaning Service Honest Reviews
After letting our house slide during the pandemic, they came in and gave us a great deep-cleaning 'reset'. They did such a good job paying attention to all the little details and helping us get clean and organized again. Highly recommend.
Rating: 5
– Edson F.
Jasmine is the absolute best! Came when she said she would, did a fantastic job. She cleaned my (very) dirty townhome and turned it into a sparkling place. Can't beat her pricing…don't hesitate…hire jasmine!
Rating: 5
– Kris B.
Jasmine is very nice and did an amazing job. I would like to recommend her to everyone.
Rating: 5
– Jin Z.
Jasmin responded super fast and made herself available for a same-day move-out cleaning at an affordable rate. Also, her work was top-notch! Thanks, Jasmin!
Rating: 5
– Heather J.
Lucie's Home Services
Specialties: Residential Cleaning Established in 2003. I started this business in order to help some girls I knew that didn't have jobs. I asked around and found some ladies who needed their houses cleaned, and that's how it all started!
| Star Rating | 4.5 |
| Address |
3608 University Dr Ste 103, Durham, US, NC, 27707 |
| Contact No. | (919) 949-1761 |
| Working Hours |
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Lucie's Home Services Honest Reviews
I have been a customer for a few months now, and I'm so happy! I live with a chronic illness (lots of doctor appointments) and work a full time job, between those two things my stress level is high. Not being able to keep up with housework was weighing on me, so I made the mental health investment and hired Lucie's Home Services. They have been so kind, easy to communicate with, and thorough in their work. On the days when they clean, I come home and feel like I'm in a fresh, tranquil space and life becomes less stressful. Highly recommend them!
Rating: 5
– Margot B.
They take COVID precautions seriously, which is great. They're responsive to any requests I have. With 4 cats and 3 dogs it's not always easy to get things clean but they manage it every time. Very professional – when they take extra time they do charge more, but I'm okay with that. Breaking it down they're extremely affordable for what we get. They work swiftly and efficiently, which is fantastic – minimal interruption to my day as well.
Rating: 5
– Savage P.
We use Lucie's regularly. We are always amazed at how spotless our home is when we get back. The crew is consistent, and shows up when they say. We love Lucie and her team, and highly recommend them!
Rating: 5
– Anthony D.
Lucie's is very professional. I need to work with a business that is bonded and professional. They have gone over and above during Covid to keep their clients safe and happy.
I would recommend them to anyone who is serious about having skilled professionals in their home.
Rating: 5
– Tim M.
Excellent cleaners who do a great job. They also always wear masks and are extremely careful and professional. What we appreciate the most is the excellent customer service, scheduling, and communication. We always know exactly when they are coming and when we have had to reschedule or add on services we hear back within an hour. Our house is always super clean and the little touches make us feel excited to come in after they have been there. We have been customers for a couple of years now and anytime anyone asks for a recommendation we never hesitate to refer! Vanessa in particular has been such a pleasure to work with. Go for it!
Rating: 5
– Tiffany W.
Outstanding service. Reliable, trustworthy, consistent and flexible when need be. Lucie and her team have given us the gift of time with our family.
Rating: 5
– Christy G.
Lucie's has been taking care of my home for a few months now. They started with a deep clean the house has never looked better. They even unstopped a sink drain in our upstairs bathroom. Monthly cleanings have been on-time and high quality. It is a pleasure coming home to a clean house. This is a top quality, affordably priced cleaning serivce.
Rating: 5
– Doug C.
They are incredible! My wife and I always thought we needed a cleaning service with three boys, but always thought it was too expensive. We hired Lucie's and have been so happy! They have given us our evenings and weekends back to spend time as a family.
Rating: 5
– Peter S.
So Very pleased that Lucie and her team were able to accommodate a last-minute cleaning for a large move in and move out.
The ladies who arrived we're on time, worked diligently, and without interruption.
I cannot say enough about how pleased I am with my first time using this company. I can assure you this will be my first call next time I need this kind of work done again!
Rating: 5
– Robin P.
I have had my apartment cleaned by Lucie's multiple times, often incompletely, but hey it was better than having to do it myself. This week's occurrence was the last straw.
Despite having given them detailed maps and instructions for how to enter my apartment building, I still have to wait for them to arrive and escort them in because they repeatedly get lost. Most recently, they arrived 30 minutes late for the appointment, then they were "lost" for an additional 15 minutes–all while Lucy told me they were parking on my street. After having waited 45 minutes (making me late to a meeting), they still had not arrived, and I had to return to my apartment later that afternoon to let them into the building. When I returned 2 hrs later, several areas in the apartment were uncleaned, including trash they just piled up on a table and did not throw away.
If you want to wait around, be inconvenienced and then receive sloppy work, Lucie's is right for you.
Rating: 1
– M P.
We used this service for just under a year. The first couple services were spectacular, but quality quickly deteriorated.
At first, Lucie was very attentive. She followed up after our first cleaning, and she was willing to add customized features, such as vacuuming the couch. They were even able to get an old stain out of our ottoman.
They are inconsistent with their scheduling. Although I have a set date on the calendar (every other week), there is no set time. Lucie emails a few days ahead of time to say the time she'll come. These emails are sporadic and inconsistent. Once, they forgot to come by altogether. This amounts to a minor irritation, but it demonstrates the service's inability to pay attention to details.
Near the beginning of this year, the price increased and the quality decreased. They started to come in and give a mere precursory cleaning: They would sweep, empty the trash, wipe down the bathrooms, and call it finished. Dirt accumulated in the corners, on the cabinets, etc. Lucie claims that she's always happy to fix something that's missed, so I began to email with more frequency, notifying her that there wasn't enough attention paid to the bathroom, that they forgot their commitment to vacuum the couch regularly, or that other details were skipped. At the next service, they would fix the previous error but skip something new.
Finally, I sent a series of pictures to Lucie outlining the overall lack of quality. She simply said that she would come by next time to "see what's going on." Frankly, this was insulting: It felt as though she didn't believe my complaint (or my pictures.) But, I gave her the benefit and waited until she came by after the next service. At this visit, she concluded that some of the dirt and grime was permanent: They had neglected it so repeatedly that there was nothing they could do to fix it. When I pointed out that this was their fault, she didn't respond.
If you're looking for someone to spend an hour doing a bare-bones "tidy," they are perfectly competent. However, I expected more from a regular service.
Rating: 2
– Heather C.
Affordable. Reliable. Thorough. Professional.
Lucie's came recommended by a neighbor – and for good reason! She was easy to contact and fast to respond. The in-home estimate was quick, convenient, and thorough. Fees, scheduling, and service descriptions were clearly addressed upfront. In addition to her thorough services her staff are friendly and always smiling.
My new favorite part of the week is coming home on friday afternoon – I get excited knowing a freshly-cleaned house awaits me. I would highly recommend.
Rating: 5
– Christopher B.
I love Lucie! 🙂
I am a property manager here in the Triangle and Lucie's Home Services makes tenant turn arounds so easy. Her team is professional and timely and their prices are reasonable which keeps my clients happy. But the best thing is that they are really good at their job and leave homes sparkling the first time around. This is not a company that you have to call back in because they missed x, y, and z.
Try them out–you won't be disappointed!
Rating: 5
– Michelle K.
I am trying to currently find a reliable cleaning service. I am now on my third try. Lucile's service cleaned extremely well, but items starting missing from the house. Specifically two very nice watches. I have no proof that it was this cleaning service but they were the only ones, other than my kids, who had access to the house. Once I released Lucie, no more items disappeared.
Rating: 1
– Al J.
I was reluctant to hire a cleaning service again after a very bad experience with a local cleaning company. Because of the great reviews she received on Yelp and what I found on the interweb I gave Lucy a try. Best idea ever. I came home to a clean house they clean things that I would not imagine that they would even attempt. The house smells good the house look good the kids are even excited about it. Thank you to the ladies look forward to working with you in the future.
Rating: 5
– Tonnika H.
Beware the additional hidden fees! I've hired cleaning services numerous times, and people have always been upfront with me about cleaning costs. It's typically $30-40/hr per person, depending on the area. When I went to pay the bill, I was hit with a hefty "appliance fee," $50 for the fridge and oven. The dishonesty was staggering. I had chosen Lucie's for its rates. I could have picked another cleaning service for that price.
Also, after my move-out clean with Lucie's, that evening someone tried to break into my apartment. Of course, that could be just coincidence, but there's something shady about their whole business.
Rating: 1
– Emily M.
Completely recommended for either one-time cleans or Move In's/Out's.
Their upper echelon communication skills are only topped and surpassed by the amazingly redonks cleaning job provided to my small house in central Durham.
As if that wasn't enough: they are very much reasonably/competitively priced. So basically you (the consumer) could do much worse.
Rating: 4
– Vance S.
Lucie and her team are amazing! I have referred them to neighbors, real estate agents and friends and everyone has had a great experience with them. I highly recommend their services. And I'm so happy they now service North Raleigh:)
Rating: 5
– Zakiya L.
We have used Lucie's for years for biweekly cleanings and always have been impressed by their excellent work and professionalism. I always got quick responses to email questions or requests for changes to dates for cleaning. The one time over three years that a glass was broken during cleaning, I was informed right away and Lucie's offered to subtract the cost from the next cleaning. I also appreciated that the team asked for specific instructions about what type of cleaning products we preferred on our hardwood floors and countertops. There were a few times that we were unable to get onto the calendar for an extra cleaning on only a few days notice (like before hosting a party), but it is totally understandable — Lucie's teams are in high demand! Though some reviews have complained about "hidden fees," we always found the fees very transparent and fair — you get a list of each additional service and how much it costs up front (such as for changing sheets on each additional bedroom), and we were never surprised. It was a joy to walk into a clean home, and I never once had second thoughts about having the crew come in to clean the house when we were not home.
Rating: 5
– Anna J.
I have meet Lucie about two years ago at a local networking function and took her card. We have been very please with her and her staffs services at our home. So please in fact that we have shared her contact information with several of our friends and loved ones. They have been very pleased as well. Good services and fair market prices combined with a staff that is about detail and attention not time to move on to the next property is important. There is nothing better than coming home to a clean house!
Rating: 5
– Patrick H.
Cleansent
Specialties: Offering hourly and flat cleaning rates. Call today for more information 919.893.9339.
| Address | Chapel Hill, US, NC, 27514 |
| Contact No. | (919) 893-9339 |
| Working Hours |
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Cenaida House Cleaning
Specialties: We specialize in all aspects of home and office cleaning always making sure we pay attention to every detail. Give us a call today to schedule your cleaning.
Established in 2020. Hello, I have an experience of 8 years, I worked in the company Lauras cleaning service for 7 years until I closed due to the virus in 2020 and I commented to be my own business
| Star Rating | 4 |
| Address | 2733 Owen St, Durham, US, NC, 27703 |
| Contact No. | (919) 423-9542 |
| Working Hours |
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Cenaida House Cleaning Honest Reviews
They called to reschedule the night before then showed up over an hour later than scheduled with no excuse and no apology. I paid for a deep clean and they left dust on the picture frames, in corners of room, house trim, etc. They said a deep clean should take 3 hours but left well before that time and left us without a clean home. They failed to clean the dining room chairs and to top it off they scratched my new sink. Very unhappy with the service and would not recommend.
Rating: 2
– Megan D.
Cenaida was incredible! We are listing our townhome and have a toddler and did not have the bandwidth to clean our home the way it needed to be cleaned.
They tackled the job with excellence and speed. I had to leave before they were finished and left them knowing they would complete the job. How? Cenaida is upfront, has the kindest disposition and greatest work ethic I have seen in a long time, a consummate professional.
When I was able to do a walkthrough later that day I was blown away! Every inch of the home had been meticulously cleaned. We can list with confidence and will be using their service again. Cenaida, thank you!
Rating: 5
– Will G.
Unfortunately, I would not recommend Cenaida House Cleaning. They have been consistently unprofessional, late for scheduled appointments, and have done a poor job cleaning . They (i.e. the owner) were given many chances to change their attitude towards their work and weren't able to do so. Unprofessionalism included not being punctual (i.e initiated contact with owner to find out whereabout), left work unfinished in a worse situation (i.e. left cleaning rags, did not complete cleaning services, etc) and without notice left abruptly. Ultimately, will no longer utilize them and cannot give positive reviews regarding our experience with the company. Our experience was so bad that we would not give the company one star however that is the lowest rating to give on Yelp.
Rating: 1
– Tob C.
YIKES! I cannot in good faith recommend these cleaners at all. After several visits and Cenaida being total adverse to any of my concerns about the cleanliness after she had left, I began interviewing new house cleaners. The first one showed up in a black uniform hours after Cenaida and her 2 workers left. The new woman walked around pointing out spiderwebs, dust on vents, pictures/photos not dusted, and poor mopping of floors. When the new lady had finished inspecting, her black uniform was covered in dust from my house. I felt like I had been totally duped by Cenaida.
Just beware when you pay your hard earned $$ to a cleaning service that stays only an hour and leaves your home superficially clean.
Rating: 1
– Mary O.
Super efficient. Crystal Clean. Amazing work. I'm pretty picky and she's amazing. Only great things to say about Cenaida and her team. She's transparent with her pricing and keeps up with the cleaning so you don't have to. She takes responsibility and I was so happy in her doing so, so it's one less thing I have to worry about. I was so used to scheduling all the time and I was fine with that, but she goes the extra mile in taking ownership which has helped me so much in my busy schedule.
Rating: 5
– Virginia T.
I hired this business to help me clean my house prior to moving out. Cenaida and the other woman who came with her worked hard for the entire 2+ hours. They did a great job, and they were great about cleaning in all the little crevices. I would definitely use her again, and her pricing was better than most other businesses I contacted. She was also very quick to respond. Love that I am supporting local.
Rating: 5
– Justine P.
I called and set up the cleaning for a move out. They responded quickly. They showed up on time and did a great job! The electricity had been cut off already but they proceeded without problem. I would definitely use them again!
Rating: 5
– Phil M.
Very thoroughly and efficiently cleaned our house and helped us get our deposit back when we moved out. Prompt communication. Easy to work with. Good price. I highly recommend.
Rating: 5
– Kevin B.
I used them for a Christmas gift for my wife. Scheduled it for January so things could be a little back to normal after the holidays. Wife was thrilled with the gift and after the cleaning was simply amazed. She loved the clean oven and the rest of the "deep clean" service which included dusting of blinds and cleaning interior windows. My kids were all very excited as they don't remember ever having their rooms so clean and neat. Very good communication and response from setup to arrival day. I can solidly recommend this cleaning service and will call on them again next time we need a refresh.
Rating: 5
– Dennis D.
